Order Management Dashboard
Version: v1.0
Last Updated: May 30, 2026
App Menu Path
My Second-hand Orders
Required Access
- Verified seller account
- Seller-side ownership of the orders
The Orders section
My Second-hand Orders shows all purchases across all your listings in one list. Each row is a buyer's order against one of your items.
📸 Screenshot: Second-hand — Orders list with status chips
Order statuses
| Status | What it means for you |
|---|---|
confirmed | Buyer has paid — your action needed: prepare and mark ready for dispatch |
ready_for_dispatch | You've marked it ready; awaiting rider pickup |
picked_up | Rider has collected the item |
delivered | Delivered to the buyer |
completed | Buyer confirmed receipt — payout settles |
cancelled | Order cancelled |
Filtering and sorting
Filter or sort orders by:
- Status (e.g. show only
confirmedorders needing action) - Date
- Listing
This helps when you're selling several items at once.
Order detail view
Open an order to see:
- Buyer information (name, delivery details)
- Listing snapshot — what was sold, at what price, captured at purchase time
- Payment status
- Delivery details — delivery vs. pickup, tracking
📸 Screenshot: Order detail — buyer info and listing snapshot
When a new order comes in
- You receive a notification
- The order appears as
confirmed - Act within the expected window: prepare the item and mark ready for dispatch (see Dispatch and Handoff)
Handling multiple concurrent orders
Use the status filter to focus on confirmed orders first (those need action), then track in-progress dispatches. Each order is independent — actioning one does not affect the others.
Order history
Completed, returned, and cancelled orders remain in your history. Open any to review what happened and the settlement outcome.