Partner Settings and Account
Version: v1.1
Last Updated: June 14, 2026
Everything in your partner Settings — profile, branding, payout account, notifications, fulfillment options, security, and account closure. This shared guide applies to all partner types; the fulfillment section notes what's specific to each.
For supported mobile users, these settings are typically reached after signing in through the Partner Portal and opening the relevant module.
📸 Screenshot: Partner module — Settings section overview
Profile settings
In Settings → Profile, update:
| Field | Customer-facing? |
|---|---|
| Trading / business name | Yes — shown on your listing |
| Description | Yes |
| Support phone number | Yes — customers/riders may use it |
| Support email | Yes |
| Internal contact details | No — for BookMaMe only |
📸 Screenshot: Profile settings form
Branding
Update your logo and cover image after going live using the same upload mechanism as onboarding. Use a square logo and a wide cover image; clear, real imagery performs best.
Payout account
In Settings → Payout account, update your bank account number or MoMo wallet number for settlements.
- Verify the details carefully — a wrong account causes failed payouts
- A change may require verification before the next payout runs
- Only the owner can change the payout account (see Team and Staff Management)
📸 Screenshot: Payout account update
Notification preferences
In Settings → Notifications, choose which events notify you and via which channel (push vs. email):
- New order / booking
- Order/booking status changes
- Settlement / payout
- Support case updates
📸 Screenshot: Notification preferences
In-app inbox
On supported Partner Portal builds, important updates may also appear in an in-app notification inbox. This helps you recover missed or dismissed push alerts and reopen the relevant workflow from a central list.
The exact routing action depends on the module and event type.
Fulfillment settings (type-specific)
| Partner type | Settings you control |
|---|---|
| Restaurant / Shop | Toggle customer pickup on/off; toggle COD / card-on-delivery; toggle card-on-pickup |
| Hotel | Default check-in/out times; cancellation policy (free-cancellation window) |
| Rental | Toggle fulfillment modes — self-delivery, third-party delivery, customer pickup, return collection |
| Services | Service area radius/location; cancellation policy window |
Changes apply to new orders/bookings only.
Password and security
- Change your password in Settings → Security
- Enable any available extra protection (e.g. 2FA)
- If you believe your account is compromised, change your password and contact BookMaMe support immediately — and never share owner credentials
Biometric unlock
On supported mobile devices, the Partner Portal may offer biometric unlock as a faster way to restore access. This is optional and device-dependent. If biometric restore is unavailable, cancelled, or the session has expired, use the normal sign-in flow.
Closing or deactivating your account
To pause or close your partner account, request deactivation via support. The process confirms there are no in-progress orders/bookings or unsettled payouts, then deactivates your listing while preserving historical records. Contact BookMaMe support to start this.